Email If your case is not urgent, we recommend you send an email to support@umojaaa.com Here are some tips on how to prepare an efficient email and get assistance faster based on the type of issue you've faced: Something is not working correctly on the platform. If you're using the desktop version, specify what operating system and browser you use. If the issue is about our app, let us know what operating system and app version you use. If possible, take screenshots that show what kind of issue appears; Issues with payments for Premium Services. Describe what kind of issue you've faced. Specify important details: what package you bought, what payment method you used, sum, date of the payment, depositor's name. It's best to attach a payment receipt copy or debit alert proof. This will help us a lot to assist you faster. Scam case. If you've faced a scam or you have suspicions that one of the users may deceive people, please tell us about it in your email. Share a link to the profile of such a user, and describe all the details you have. If possible, attach screenshots of your conversations and other pictures or materials that can prove your words. The more information we have, the higher chances we can take all the necessary steps faster. Why don't we provide phone support? With all the screenshots and details we need to assist you, it's clear that we're able to do that in a more efficient manner through chat and email. These methods for support also help us keep detailed records of all your requests and be on the same page with you at all times. Note: If you need phone support for Premium Services enquiry, you may always request a call back with the"Request help" button in your Profile.