{"id":3420,"date":"2020-06-28T03:18:18","date_gmt":"2020-06-28T03:18:18","guid":{"rendered":"https:\/\/www.umojaaa.com\/questions-posees-f-a-q\/"},"modified":"2025-07-25T09:12:28","modified_gmt":"2025-07-25T09:12:28","slug":"questions-posees-f-a-q","status":"publish","type":"page","link":"https:\/\/www.umojaaa.com\/fr\/questions-posees-f-a-q\/","title":{"rendered":"QUESTIONS POS\u00c9ES (F.A.Q)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3420\" class=\"elementor elementor-3420 elementor-175\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fd47e09 e-flex e-con-boxed e-con e-parent\" data-id=\"7fd47e09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2bb8bc1 elementor-widget elementor-widget-text-editor\" data-id=\"2bb8bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Ces conseils et directives vous aideront \u00e0 vous d\u00e9tendre. Nous avons r\u00e9pondu \u00e0 la plupart des questions. Consultez-les et si votre demande n&#8217;y trouve pas de r\u00e9ponse, n&#8217;h\u00e9sitez pas \u00e0 nous contacter.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09da940 e-flex e-con-boxed e-con e-parent\" data-id=\"09da940\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-064b0c3 elementor-widget elementor-widget-faqs_short_base\" data-id=\"064b0c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"faqs_short_base.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <section class=\"adt-advanced-faqs\">\r\n            <div class=\"container adt-container\">\r\n                <div class=\"row align-items-center\">\r\n                    <div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"left-main-content\">\r\n                            <h6 class=\"label\">FAQ<\/h6>\r\n                            <h3 class=\"main-heading\"><\/h3>\r\n                            <p>Here we answer most of asked questions so you can navigate the marketplace with ease.<\/p>\r\n                            <div id=\"accordion\" class=\"accordion-style\">\r\n                                                                        <div class=\"card\" id=\"faq1\">\r\n                                            <div class=\"card-header\" id=\"headingfaq1\">\r\n                                                <h5 class=\"mb-0\">\r\n                                                    <button class=\"btn btn-link\"\r\n                                                            data-bs-toggle=\"collapse\"\r\n                                                            data-bs-target=\"#collapsefaq1\"\r\n                                                            aria-expanded=\"true\"\r\n                                                            aria-controls=\"collapsefaq1\">\r\n                                                        <span class=\"text-theme-secondary\">1<\/span>\r\n                                                        <span class=\"heading-txt\">How do I contact Support Team?<\/span>\r\n                                                    <\/button>\r\n                                                <\/h5>\r\n                                            <\/div>\r\n                                            <div id=\"collapsefaq1\"\r\n                                                 class=\"collapse show\"\r\n                                                 aria-labelledby=\"headingfaq1\"\r\n                                                 data-bs-parent=\"#accordion\">\r\n                                                <div class=\"card-body\">\r\n                                                    Email\n\nIf your case is not urgent, we recommend you send an email to support@umojaaa.com \n\n\nHere are some tips on how to prepare an efficient email and get assistance faster based on the type of issue you&#039;ve faced:\n\nSomething is not working correctly on the platform. If you&#039;re using the desktop version, specify what operating system and browser you use. If the issue is about our app, let us know what operating system and app version you use. If possible, take screenshots that show what kind of issue appears;\nIssues with payments for Premium Services. Describe what kind of issue you&#039;ve faced. Specify important details: what package you bought, what payment method you used, sum, date of the payment, depositor&#039;s name. It&#039;s best to attach a payment receipt copy or debit alert proof. This will help us a lot to assist you faster.\nScam case. If you&#039;ve faced a scam or you have suspicions that one of the users may deceive people, please tell us about it in your email. Share a link to the profile of such a user, and describe all the details you have. If possible, attach screenshots of your conversations and other pictures or materials that can prove your words. The more information we have, the higher chances we can take all the necessary steps faster.\n\nWhy don&#039;t we provide phone support?\n\nWith all the screenshots and details we need to assist you, it&#039;s clear that we&#039;re able to do that in a more efficient manner through chat and email. These methods for support also help us keep detailed records of all your requests and be on the same page with you at all times.\n\nNote: If you need phone support for Premium Services enquiry, you may always request a call back with the&quot;Request help&quot; button in your Profile.                                                <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                                                            <div class=\"card\" id=\"faq2\">\r\n                                            <div class=\"card-header\" id=\"headingfaq2\">\r\n                                                <h5 class=\"mb-0\">\r\n                                                    <button class=\"btn btn-link collapsed\"\r\n                                                            data-bs-toggle=\"collapse\"\r\n                                                            data-bs-target=\"#collapsefaq2\"\r\n                                                            aria-expanded=\"false\"\r\n                                                            aria-controls=\"collapsefaq2\">\r\n                                                        <span class=\"text-theme-secondary\">2<\/span>\r\n                                                        <span class=\"heading-txt\"><\/span>\r\n                                                    <\/button>\r\n                                                <\/h5>\r\n                                            <\/div>\r\n                                            <div id=\"collapsefaq2\"\r\n                                                 class=\"collapse\"\r\n                                                 aria-labelledby=\"headingfaq2\"\r\n                                                 data-bs-parent=\"#accordion\">\r\n                                                <div class=\"card-body\">\r\n                                                                                                    <\/div>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                                                <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                    <div class=\"col-12 col-sm-12 col-md-12 col-lg-6 col-xl-6 col-xxl-6\">\r\n                        <div class=\"main-img-box\">\r\n                            <img decoding=\"async\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"\" alt=\"faq-img\"><noscript><img decoding=\"async\" class=\"lazyload\" src=\"\" alt=\"faq-img\"><\/noscript>\r\n                            <img decoding=\"async\" class=\"lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" data-src=\"http:\/\/www.umojaaa.com\/wp-content\/uploads\/2025\/07\/umojaaa-7-11-21.png\" alt=\"faq-img\"><noscript><img decoding=\"async\" class=\"lazyload\" src=\"http:\/\/www.umojaaa.com\/wp-content\/uploads\/2025\/07\/umojaaa-7-11-21.png\" alt=\"faq-img\"><\/noscript>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Ces conseils et directives vous aideront \u00e0 vous d\u00e9tendre. Nous avons r\u00e9pondu \u00e0 la plupart des questions. Consultez-les et si votre demande n&#8217;y trouve pas de r\u00e9ponse, n&#8217;h\u00e9sitez pas \u00e0 nous contacter. FAQ Here we answer most of asked questions so you can navigate the marketplace with ease. 1 How do I contact Support Team? [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3420","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/pages\/3420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/comments?post=3420"}],"version-history":[{"count":6,"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/pages\/3420\/revisions"}],"predecessor-version":[{"id":51566,"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/pages\/3420\/revisions\/51566"}],"wp:attachment":[{"href":"https:\/\/www.umojaaa.com\/fr\/wp-json\/wp\/v2\/media?parent=3420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}