PAYMENTS & PROMOTIONS GUIDE – Umoja Auctions and Ads

Payment Info

How do I send and receive payments with PayPal through UmojaAA

To get started, simply link your PayPal account to your UmojaAA account.

Buyer:
To request paying with PayPal:

Once you and the seller both have your PayPal accounts linked to UmojaAA you can send a request to pay with PayPal through your conversation with the seller in your messages.
Tap Pay with PayPal, and if the seller would like to receive payment through PayPal they will accept and send you a payment request

To send a payment:

Tap Review Request, then I’m ready to pay or I haven’t seen the item yet
When you have inspected the item and select I’m ready to pay, review the amount requested and choose the card you would like to use
Tap Send payment with PayPal
This will prompt you to fill in all required personal information about you.

Seller:
To request a PayPal payment:

Once you and the buyer have agreed on a price and you both have your PayPal accounts linked to UmojaAA you can tap Request payment in your conversation with the buyer in your messages.
Enter the amount you and the buyer agreed on and tap Next
Tap Request payment
Once the buyer inspects the item they can complete the transaction through messages on the UmojaAA app in person.

To accept a request from a buyer who wants to pay with PayPal:

You will receive a message that the buyer has asked to pay with PayPal when you meet
To accept the request, tap Request Payment
Enter the amount you and the buyer agreed on and tap Next
Tap Request payment

If you have any questions about your PayPal account and payments you made via UmojaAA, please contact PayPal via the PayPal Help Centre.

The item I bought wasn’t as described / didn’t arrive. What should I do?

UmojaAA is a platform that connects sellers and buyers who meet face to face to transact. Buyers should always inspect items in person to ensure they are happy with the condition and specifics of the item before completing a transaction.

UmojaAA is not party to a transaction between buyer and seller and is not responsible for items that do not match the seller’s description.

If your item didn’t arrive, or wasn’t as described, please report it to us so we can document the incident and take internal action to keep the site safe.

I’ve been scammed using the PayPal service on UmojaAA. What should I do?

If you think you have been defrauded using PayPal on UmojaAA, you should contact us and include all the information you have about the issue, including email address, phone number and Ad ID or any other information about the incident and the UmojaAA user in question so UmojaAA can investigate this situation further.

If you want to report the matter to the police, please take a look at our help pages for some tips on how to report the situation to police.

What are the benefits of paid features?

To increase the chance of getting a good response, follow these simple tips:

Include one or more pictures in your Ad.
Make the title and description as detailed as possible. For example, when selling a product include its brand, model number, condition, and features.
If you are flexible on price, state that you will accept « best offer ».
Make it easy for the buyer to pick up the item; let them know where the item is located and when you will be available.
Tell your friends about UmojaAA. The more people who use UmojaAA, the more responses you’ll get!

In addition, UmojaAA offers paid features which can increase the visibility of your Ad. There are different feature options which you can learn more about here.
To purchase a feature for an Ad that is already posted, go to Dashboard and select Shop Button on the menu . You can also select a feature package by clicking the Shop button. Alternatively, you can select the wanted features while you post your Ad.

When you purchase a Feature, It is recorded on your account so you can then Bump up your Ad any time.

SELECT A PLAN

What payment methods are accepted?

You can use the following methods to purchase paid features on UmojaAA:

PayPal
Mastercard
VISA or VISA electron
Valid online debit card (NOT an ATM card)

All payments are securely processed through our payment partner. Transactions use 128-bit encryption to securely process your transaction and protect your confidential information.
Paying by PayPal allows you to pay directly with money from your bank account or credit card. PayPal uses the best commercially-available encryption technology to ensure that your financial information is never shared. Note: to make a payment via your bank account you must first be registered with PayPal. To do this, go to PayPal and click Sign Up at the top of the page.